• Despatch of goods if from the UK.
• A flat-rate shipping cost of $20.00 will be added at checkout.
• Due to the UK / USA time difference, your order will likely despatch 1-2 days after you place your order. 
• Orders are despatched Monday - Friday only, excluding UK national holidays. See our UK Holiday Information for exact dates affected. 
• Delivery is made via DHL courier. This usually takes 3 - 4 days from dispatch. East Coast delivery could be quicker. West Coast, or to more remote locations can take a little longer. 
• If you order a large quantity of boxes (a pallet or more) this can also take longer as we need to make a special arrangement for a heavy weight consignment. This can add a day to the preparation of the consignment and may add a day or two to delivery once the goods have shipped.
• Contact us if you have an urgent requirement so we can help manage your expectations.
• Delivery is door-to-door via a signed-for courier service. Please ensure someone is available at the delivery address you provide or delivery could be delayed, especially to residential addresses.
• Please only sign for the number of packages you physically receive. Your consignment may be made up of multiple packages.
• Contact us immediately if you have any queries regarding your delivery, if you become aware of any damages, or a delivery shortage. Delay in advising us of damages or shortages may prevent us from sending replacements or tracking missing packages. Please notify us of any problem within 3 days from delivery.
• Please check your full consignment carefully upon receipt. 
• You will be sent a tracking number for your shipment so you can check progress.
• Delivery timings advised here exclude boxes printed with your own custom logo. The above timings are only for plain unbranded stock ordered from the website. 
• Please see important information regarding delivery and returns or contact us by completing the contact form on our Delivery Information Page if you have any queries regarding your delivery. 

• Prices on our website are wholesale trade prices.
• We offer discount based on the total net value spend of your order, excluding delivery.
• If you spend US$1,000.00 or more enter the discount code 10% discount at checkout and 10% will be deducted automatically from your box order value.
• We offer an automatic 10% discount to charities and hospitals irrespective of order value. Please contact us by e-mail so we can give you a unique discount code to use at checkout. Support@foldaboxusa.com
• These discounts apply to plain stock boxes ordered via the website.
• Order value discounts cannot be used in conjunction with any other special price offers or promotions.
• Discounts cannot be issued retrospectively. 

• You can buy individual or multiple samples of any gift box or accessory.
• Sample accessories (additional ribbon color options, decorative closures, cupcake dividers and photo frames) must be ordered together with gift box samples or bulk gift boxes.
• Samples are the same as bulk stock but may be from a different batch. See our Help Desk FAQ's for more detailed information. 
• We recommend you buy a sample before buying bulk to ensure the color, size and quality meet your requirements.
• Click the ‘Buy Sample’ pink button on any individual Product Page, or navigate from the top menu under ‘Samples’ by size or color.
• The individual sample charge includes the item, picking and packing.
• The relevant delivery cost will be added at checkout based on the total weight of the consignment. 
• Contact: support@foldaboxusa.com if you have any queries.
• Samples cannot be printed.

Initially please visit our Help Desk FAQ's where you can find comprehensive and searchable information to assist with your query. Generally this is the fastest way to obtain answers to the most common questions.

If our Help Desk does not answer your query, please contact Support via our Contact Us Page and we will get back to you via e-mail.