Thank you for choosing to be part of our community at Foldabox Limited ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@foldaboxusa.com.
This privacy notice describes how we might use your information if you:
Visit our website at http://www.foldaboxusa.com
Engage with us in other related ways - including any sales, marketing, or events
In this privacy notice, if we refer to:
"Website," we are referring to any website of ours that references or links to this policy.
"Services," we are referring to our Website and other related services, including any sales, marketing, or events.
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
What Information Do We Collect?
Personal information you disclose to us.
We collect personal information when you interact with our website—such as registering for an account, making a purchase, requesting information, or contacting us.
The type of information we collect depends on how you interact with our site, and may include:
Your name, phone number, email, and mailing address
Contact preferences and billing address
Payment details (e.g., card number and security code)
Login or account details (if applicable)
If you make a purchase, your payment is securely processed by PayPal or Elavon. We do not have access to your full card details. You can read their privacy policies here:
Please ensure all information you provide is accurate and kept up to date.
Information Automatically Collected
In short: We collect some information automatically when you visit our website, mainly for security, analytics, and functionality.
When you browse our site, we automatically gather non-identifying technical data. This may include:
Your IP address
Browser type and device details
Operating system and language settings
Referring web pages or URLs
General location (based on your IP address)
How and when you use the site (pages viewed, features used, errors encountered)
We also use cookies and similar technologies to support these functions and improve your experience.
The information we collect may include:
Log and usage data: Technical data recorded in log files, such as IP address, browser settings, pages visited, searches, and performance metrics.
Device data: Details about the device you use to access the site, including hardware model, operating system, mobile carrier or ISP, and device identifiers.
Location data: General location based on your IP address. If your device allows it, we may collect more precise location data using GPS or similar technologies. You can disable location sharing in your device settings if preferred, though some features may be limited as a result.
How Do We Use Your Information?
We use your information to run our business, provide services, improve the Website, communicate with you, and meet legal obligations.
We only process your personal data when we have a lawful basis, such as fulfilling a contract, complying with legal requirements, based on your consent, or for our legitimate business interests.
Here are the main ways we use your information:
Account setup and login: To create and manage your account, including third-party logins (e.g., Google or Facebook).
Customer support and communications: To respond to your inquiries, send important service updates, or manage your user account.
Order processing: To process and fulfill orders, payments, returns, and related services.
Marketing and promotions: To send promotional emails (based on your preferences) or administer competitions and surveys. You can opt out at any time.
Testimonials and reviews: With your consent, we may post your testimonials publicly.
User interaction features: To enable communication between users, if applicable.
Site security and fraud prevention: To monitor and protect against misuse or unauthorized access.
Legal compliance: To respond to legal requests or enforce our terms and policies.
Targeted advertising: To show relevant ads based on your preferences and browsing behavior. You can opt out of targeted advertising by visiting: https://optout.aboutads.info.
Service improvement: To analyze usage trends, measure effectiveness, and improve our Website, services, and marketing efforts.
We may also use aggregated, anonymized data for research and business insights that do not identify you.
Will Your Information Be Shared With Anyone?
In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Do We Use Cookies And Other Tracking Technologies?
We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
What Are Your Privacy Rights?
You may review, change, or terminate your account at any time.
If you are a resident in the USA and you believe we are unlawfully processing your personal information, you also have the right to complain to the Federal Trade Commission. You can find their contact details here: https://www.ftc.gov/business-guidance/privacy-security
If you are a resident of California, the contact details for the California Privacy Protection Agency (CPPA) are available here: https://cppa.ca.gov
If you're located in another U.S. state and believe your data rights have been violated, you may contact your state's Attorney General or data protection authority.
If you have questions or comments about your privacy rights, you may email us at support@foldaboxusa.com.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website, visit http://www.aboutads.info/choices/.
Opting Out of Email Marketing
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting support@foldaboxusa.com. You will then be removed from the marketing email list, however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
Do California Residents Have Specific Privacy Rights?
Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
If you're a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Request Information: Once per year, you can ask us for details about any personal information we shared with third parties for direct marketing purposes in the previous year.
Delete Your Data: You can request that we delete your personal information, subject to certain legal exceptions.
Access Your Data: You have the right to know what personal data we collect, how it's used, and if it's sold or shared.
No Discrimination: We will not discriminate against you for exercising any CCPA rights.
If you are under 18, live in California, and have a registered account with us, you may request removal of public content you’ve posted on our site.
Personal Information We Collect (in the last 12 months)
Collected: Name, contact details, IP address, purchase history, payment data.
Not Collected: Biometric data, geolocation data, employment or education records, protected classifications, or behavioral profiles.
We only share personal data with service providers under contract and do not sell your personal data.
To make a request regarding your personal information or privacy rights, email us at: support@foldaboxusa.com.
For identity verification, we may ask you to confirm details previously provided. Requests made via an authorized agent may require proof of authorization.
You also have the right to:
Correct inaccurate or outdated personal information
Object to data processing or request data restrictions
Opt-out of future data selling
We aim to respond to verified requests within 15 business days.
Do We Make Updates to This Notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Dr. Mark Margaretten, by email at mark@foldaboxusa.com, or by post to:
Foldabox Limited
Dr. Mark Margaretten
Post Restante, Unit 33 Watson Road, Wilstead Industrial Park
Wilstead, Bedfordshire MK45 3PD
United Kingdom
If you're based in the United States, Canada or Australia please visit our USA store. Would you like us to take you there?
Visit the USA Store
